Please note that we are not dental professionals and do not carry out the act of dentistry in any way. We do not offer any such operation, treatment or advice that is usually given by a dentist or qualified registered professional. If you have any queries or concerns regarding the suitability of any of our products please consult your dentist. 

Our Terms of Sale – These Terms 

What these terms cover. 
These are the terms and conditions on which we supply products to you. 

Why you should read them. 
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. 

Our Products 
Products may vary slightly from their pictures. The images of the products on our website and video tutorials are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. 

Product packaging may vary. 
The packaging of the product may vary from that shown in images on our website. 

Consult your dentist.
We recommend that you consult with your dentist before ordering any products from us. 

Side effects.
Occasionally side effects may arise from the use of our products, including tooth and gum sensitivity, soft tissue irritation or soreness. If you experience any side effects, you should cease use of the product immediately and consult your dentist or doctor. If you have any allergies or known chemical sensitivity, you should consult with your dentist before placing your order 

Use of materials supplied
We assume no responsibility for tje usage of our products or any injuries incurred from using the impression kit or contents . You are responsible for your own risk assessments when following our Tutorials. If you do not feel confident or competent after watching the Tutorials then please contact your supplier for advice before opening any packages. 

Self-Impression Kit
The self-impression kit which you will use to create an accurate impression of your teeth and then return to a laboratory so that they are able to manufacture your products. 

The self-impression kits are not suitable for customers: 

  1. with crowns, bridges or veneers;
  2. with any milk teeth or loose teeth; 
  3. with any existing oral health issues; or 
  4. who are undergoing dental or orthodontic treatment. 

Refunds policy
If a self-impression kit is not suitable for you, or you do not wish to use a self-impression kit, then please contact the company you purchased your custom fit dental product from. 

Unless clearly stated otherwise, you will be responsible for the cost of postage and packaging for returning the self-impression kit . We strongly suggest that you return the kit using tracked and signed service as the self-impression kit is your responsibility and at your risk from the moment it is delivered to you. 

We cannot refund impression kits which were not originally purchased from us. 

Due to health and hygiene reasons sealed products purchased from dentalimpressionkit.com online store cannot be refunded . 

Our Rights to Make Changes 

Delivery costs. 
The costs of delivery will be as displayed to you on our website. 

If you are not at home when the product is delivered. 
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, The postal service will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. 

If you do not re-arrange delivery. 
If you do not collect the products as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for any further delivery costs. 

When you become responsible for the products. 
Products, whether the products you have ordered or self-impression kits, will be your responsibility from the time we deliver the products to the address you gave us. 

Occasionally deliveries are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we may contact you to verify the delivery address before it is re-shipped . 

Orders that are returned to us as undeliverable cannot be re-shipped until the delivery address is verified by you and any additional postal charges have been settled. If the item is undeliverable due to an error by us, any additional postage costs may be waived. 

Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations (Information, Cancellation and Additional Charges) 2013). 
If you are purchasing products as a consumer, for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms and include a 14 day period to change your mind, subject to certain exceptions, with you paying the costs of return. 

When you don’t have the right to change your mind. 
You do not have a right to change your mind in respect of a large number of the products we sell. For the avoidance of doubt, you will not have the right to change your mind from the moment you have completed your self-impression kit (including if you have used your self-impression kit incorrectly), 

Products which have been sealed for health protection or hygiene purposes, once these have been unsealed and used by you, for the avoidance of doubt this would include any products which are placed inside the mouth such as impression trays. 

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. 

the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. 

When your refund will be made.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind your refund will be made within 14 days from the day on which we receive the product in its original unopened packaging back from you. 

Price and Payment.

Customs charges outside the UK. 

If we are delivering to you outside of the United Kingdom, you will pay to us any applicable customs charges or duties. We cannot send product’s until we have received payment for such customs charges or duties.